We have received numerous complaints from G-Lock EasyMail customers experiencing difficulties delivering the emails to their clients and to their test email accounts. The problem is that the emails are shown as sent in G-Lock EasyMail but the end user never receives them. This is because of spam filters in most cases.
Here we’d like to share with you some tips about how you or your recipients can adjust the spam filters in order to receive the emails. If you are using a third party spam filtering application like SpamGuard, you will not be able to receive the emails until you manually add the sender’s email address and/or the domain name to your list of accepted email addresses.
If you are NOT using a SpamGuard program and do not receive the emails it is because spam filters are enabled on your email account internally. Many companies do this “behind the scenes” so you may not even be aware of the fact that some of your emails are being filtered or even deleted! Internet Service Providers (ISPs) boast that they can eliminate unwanted mail from your inbox. Unfortunately they also eliminate much *wanted* messages as well.
You will need to adjust your spam filters so that you can receive the emails. In this cahpter we’ll give the instructions for a few of the different mail service providers. If your company is not listed, contact your ISP directly or consult their help files for instructions on how to adjust the mail filters on your account.
- I am an AOL user and I can’t receive emails
- I am a HOTMAIL user and I can’t receive emails
- I am a YAHOO user and I can’t receive emails
- My ISP isn’t listed here and I can’t receive emails